Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Free food & snacks
Job description
Williamsburg Urgent Care is a doctor owned and operated practice, and THE top rated UC in the area. We are searching for a Receptionist to provide a positive patient experience to our community. Our mission is to provide an exceptional patient care experience in a compassionate environment. Each employee plays a vital role by living our cultural values - being patient-centered, thinking first and building trust with all patients.
Your role will include:
Patient Care:
Greeting our patients and visitors and answering inquiries on the phone and in person.
Comforting patients and visitors by anticipating any anxieties and ensuring availability of treatment.
Scheduling and keeping appointments on track by notifying nurse of patient’s arrival.
Securing and maintaining patient accounts by obtaining and updating personal and financial information, expediting third-party claims, and ensuring confidentiality.
Processes and files scanned documents that come into the office daily.
Collects co-pays and balances due upon patient’s arrival.
Facilitating a smooth and efficient operation by monitoring patient flow and helping with decreasing wait times.
Maintaining a safe, secure, and healthy work environment for patients and staff.
Protects patients’ rights and privacy by maintaining strict confidentiality of personal and financial information in accordance with HIPAA.
Requirements:
A natural sense of etiquette & professionalism while speaking to our patients and internal staff
Must have a caring attitude and be able to show genuine empathy toward patients
Exceptional telephone, verbal and written communication skills
Superior customer service skills
Able to actively listen and employ information received
Able to maintain professionalism and customer focus in a stressful and fast-paced environment
Able to multi-task while ensuring accuracy and adherence to policies and procedures
Must have a high attention to detail and accuracy and have superior organizational skills
Must be trustworthy and flexible
Strong computer skills to manage our electronic records systems accurately and efficiently, while scheduling patient appointments and resolving other patient concerns
Able to receive and provide ongoing coaching, guidance, and constructive feedback
If interested, please apply! We’re looking to fill this role as quickly as possible! For more information on our clinic visit:
Job Types: Full-time, Part-time
Salary: Competitive
Expected hours: 10 – 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Healthcare setting:
Outpatient
Urgent care center
Medical specialties:
Urgent Care
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