Job Description

Job Description

Job Description

Join the Team at Concierge Home Care – Where Care Changes Lives!

At Concierge Home Care, we believe in the power of home health care to transform lives—for both patients and team members. Our mission, “Caring for people who care for people,” is the foundation of everything we do. Guided by our core values—Integrity, Caring, Quality, Service, Innovation, and Teamwork—we are committed to delivering compassionate, high-quality care that empowers patients to heal in the comfort of their own homes.

Since 2015, Concierge Home Care has grown to serve more than 57 counties across Florida, creating exceptional opportunities for career growth and advancement.

Location

Jacksonville, FL — serving patients in the Baptist Healthcare System.

Your Role as a Hospital Liaison

As a Hospital Liaison, you will be the critical link between hospital case managers, physicians, patients, and Concierge Home Care. Your focus will be on building referral relationships, supporting patients and families, and ensuring smooth care transitions from hospital to home.

Key Responsibilities

• Hospital & Referral Source Relationships
  • Serve as the primary point of contact for case managers, social workers, and physicians.
  • Educate hospital staff and referral sources on Concierge Home Care’s services and programs.
  • Build and strengthen relationships to expand referral opportunities and admissions.
• Patient & Family Support
  • Meet patients and families at bedside to explain home health care services and benefits.
  • Provide education on eligibility, insurance coverage, and the advantages of skilled home care.
  • Act as a patient advocate to ensure safe, timely, and seamless discharges.
• Transitional Care Coordination
  • Facilitate patient transitions from hospital to home, including coordination with DME providers, infusion companies, nonskilled care providers, and PCPs.
  • Monitor patients during critical days post-discharge to reduce readmissions.
  • Serve as a resource for families and caregivers during the transition.
• Care Team Collaboration
  • Work closely with Intake, Clinical Managers, Schedulers, and Account Executives to ensure effective communication and continuity of care.
  • Provide timely updates on patient status through daily communication channels.
• Referral & Admission Management
  • Receive and process referrals in real time.
  • Complete and submit all required admission documentation promptly and accurately.
• Growth & Reporting
  • Execute growth strategies to meet census and admission goals.
  • Track and report referral activity, conversions, and barriers.
  • Share market insights with leadership to inform strategy.

Qualifications

• Required :
  • Clinical background (RN or LPN).
  • Excellent interpersonal, communication, and presentation skills.
  • Detail-oriented with strong organizational skills.
  • Proficiency in Microsoft Office.
  • Valid driver’s license, auto insurance, and reliable transportation.
• Preferred :
  • Experience in healthcare marketing, hospital liaison, case management, or home health care.
  • Knowledge of payer sources and home health referral processes.

Schedule & Compensation

• Work Schedule: Monday-Friday with hybrid work
• Compensation: Salary + bonus incentives.
• Reimbursements: Mileage reimbursement and data stipend, per company policy

Why Choose Concierge Home Care?

At Concierge Home Care, you’ll have the independence to manage your role while being supported by experienced leaders and a dedicated care team. Whether you’re new to home health or an experienced Hospital Liaison, we’ll provide the tools, mentorship, and professional development to help you succeed.

Full-Time Benefits

• PTO
• Robust Bonus Plan – Rewarding performance and admissions growth.
• Retirement Savings – Employer-supported 401(k) plan.
• Health Benefits – Medical, dental, vision, and HSA options.
• Additional Perks – Employee Assistance Program (EAP), pet insurance, legal assistance, and referral bonuses.
• Professional Development – Free CEUs, mentorship programs, and career growth opportunities.

Ready to Make an Impact?

Join Concierge Home Care and play a vital role in helping patients transition safely from hospital to home. Apply today and build a career where care truly changes lives.

Take the First Step

Join Concierge Home Care and make a meaningful impact! Apply today to begin an exciting and rewarding career where care truly changes lives.

Job Tags

Similar Jobs