Job Description
Job Description
Job Description
Description:
Responsible for overseeing daily security operations across Jubitz Corporation’s property to ensure the safety of guests, employees, and assets. This role manages a team of security personnel, ensures compliance with regulatory standards, provides ongoing training, and emphasizes de-escalation strategies to maintain a safe and welcoming environment. This role requires strong leadership and management skills, a proactive and detail-oriented approach, and the ability to develop and mentor security staff while maintaining excellent working relationships across departments.
- Wage : Salaried(depending on experience)
- Schedule : Varied
- Work Status : Full-Time
- Location : Portland
Essential Functions and Responsibilities
Leadership and Team Development
- Hire, train, and supervise security team to ensure compliance with job duties, safety standards, company policies, and professional certifications.
- Prepare weekly schedules and ensure adequate coverage across the 24/7 operation, including during peak business hours and special events.
- Foster a positive and professional team culture that aligns with the company’s mission to provide "World-Class Customer Experiences."
- Conduct regular performance evaluations and provide feedback to team members.
- Stay updated on security industry standards and implement best practices.
Operational Management
- Conduct routine patrols of the property, including buildings and grounds, to monitor and address potential security risks.
- Develop Monitor and update security procedures, ensuring adherence to best practices and company standards.
- Oversee the maintenance, registration, and readiness of security vehicles.
- Analyze security reports to identify patterns and implement preventive measures.
Incident Response and De-Escalation
- Respond promptly and professionally to security incidents, customer complaints, and emergencies, utilizing de-escalation strategies.
- Address and resolve verbal and physical confrontations while maintaining composure and professionalism.
- Provide support during employee escorts, crowd control, and other high-demand situations.
- Ensure timely and accurate documentation of incidents, including theft, damage, and suspicious activity.
- Analyze security reports to identify patterns and implement preventive measures.
Compliance and Training
- Ensure security staff comply with DPSST certification and OLCC regulations, maintaining current
- Provide ongoing, relevant, and up-to-date training programs to ensure security officers are equipped to handle their responsibilities, focusing on safety, customer service, conflict resolution, de-escalation techniques, and emergency response.
- Oversee and ensure team compliance with DPSST and OLCC regulations.
- Maintain CPR/First Aid certification and ensure team readiness to administer basic medical assistance if needed.
Customer Service and Collaboration
- Build strong working relationships with other managers to support overall business operations.
- Collaborate with department managers to address security needs and enhance interdepartmental cooperation.
- Investigate customer complaints and feedback, leveraging comment cards as training tools to improve service.
- Organize and ensure proper security coverage for special events.
Administrative Responsibilities
- Ensure accurate record-keeping and reporting of security operations, as well as customer and employee incidents and accidents.
- Track and manage security logs, including truck counts.
- Prepare and monitor employee timecards.
- Maintain accurate and up-to-date security manuals and documentation.
Requirements:
Required Skills:
- High school diploma or GED required
- Bachelor’s degree in security management, criminal justice, or related field preferred.
- Minimum of three years in security management, law enforcement, or military, with a solid understanding of security principles.
- DPSST Executive Manager license (obtainable within 30 days).
- CPR/First Aid certification (obtainable within 60 days).
- OLCC Card (obtainable within 30 days).
- Valid Class C Driver's License required (State of Oregon or Washington) with acceptable Motor Vehicle Record.
Desired Skills:
- Strong leadership and team management skills, including training and coaching.
- Exceptional organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Computer proficiency, including Microsoft Office and security technologies.
- Flexibility to work outside of regular business hours for emergencies.
- Strong communication skills for effective interaction with team members and the public.
- Proficiency in de-escalation techniques and conflict resolution.
- Strong observational skills to identify and assess security risks.
- Ability to remain calm and professional in high-stress situations.
- Knowledge of safety protocols and emergency response procedures.
- Commitment to fostering a culture of safety, professionalism, and customer satisfaction.
Job Tags
Full time, Work at office,