Public Sector Customer Success Manager job at GitLab Myrtle Point, OR, US

Job Description

Employer Industry: Software Development and DevSecOps

Why consider this job opportunity:

Competitive base salary range of $88,200 $189,000 USD
Opportunity for incentive pay targeted at up to 100% of the offered base salary
Flexible Paid Time Off policy to support work-life balance
Comprehensive benefits to enhance your health, finances, and well-being
Opportunities for professional growth and development through various support programs
Fully remote position with the flexibility to work from anywhere

What to Expect (Job Responsibilities):

Partner with Public Sector customers to transform desired business outcomes into actionable objectives
Guide customers through the GitLab platform, best practices, and use cases
Understand the customer journey and assist in future adoption initiatives
Act as a liaison for customer inquiries, collaborating with various teams as needed
Manage a portfolio of assigned customers to drive adoption, retention, and satisfaction

What is Required (Qualifications):

Must be a United States Person (U.S. Citizen, lawful permanent resident, refugee, or asylee)
Strong understanding of Git, branching strategies, and the software development lifecycle
Prior experience in Customer Success or a similar role focused on customer satisfaction and retention
Exceptional verbal, written, organizational, and communication skills
Project management experience and strong analytical problem-solving skills

How to Stand Out (Preferred Qualifications):

Familiarity with continuous integration, continuous deployment, and DevSecOps practices
Experience working with customers relevant to the assigned segment
Alignment with the employer's values and willingness to work accordingly
Willingness to travel if necessary and comply with the companys travel policy

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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Job Tags

Permanent employment, Immediate start, Remote work, Flexible hours,

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