Job Description

Job Title: Product Owner

Location: Knoxville, TN (Hybrid)

Duration: 12+ months

JD:

The Product Owner is a member of the IT Development Team and has accountability for the technology landscape within all of client’s store concepts. Primary responsibilities will be focused on executing on the roadmap, ensuring that the team is leveraging the capabilities of the technology, driving innovation, and ensuring the overall user experience is aligned and integrated with the IT and business strategy and requirements. The scope for this role includes all technology within the four walls of the store including POS, RFID, SFS, BOPIS, traffic counters and camera systems.

Primary Responsibilities

• Responsible for defining and owning Retail capabilities in alignment with business partners and IT strategies
• Responsible for mapping end-to-end business processes to solution capabilities across COEs and coordinating with peer Product Owners.
• Owns and maintains a capability catalog for the Retail Technology Capability Group
• Executes against the IT and Retail Roadmap aligned to business objectives and IT strategies
• Proactively communicates the capability roadmap and IT strategies to all key stakeholders, and other IT CoE’s
• Accountable to facilitate solution design & drive delivery (cost, schedule, scope), including mitigation of risks and issues, to be aligned with business objectives
• Manages solutions, continuous improvement, and capability development alignment with overall IT strategies for the Retail Technology Capability Group
• Validates that the solution design meets the business objectives
• Delivers with a focus on enhancing the customer experience
• Maximizes the value of tools and applications available to deliver business value continually looking for opportunities for improvements
• Owns day to day Retail Technology vendor relationships and builds strong partnerships. Is able to manage multiple vendor relationships to ensure the best performance and financial return.
• Stays current with vendor product roadmaps, industry best practices, and impact to Client’s technology landscape
• Manage supportability of solutions including integrity of upgrade path
• Collaborates across CoE’s to support alignment, prioritization, planning, dependencies, resource allocation and prioritization
• Operates with an All For One approach to achieving priorities
• Maintains current knowledge of industry best practices, emerging and new innovation within the Retail Technology Space. Has the ability to apply these in the service of the company’s key business goals.
• Develop and leverage strong vendor partnerships, with approved vendors, in alignment with IT objectives

Qualifications

• 3 or more years of Product Ownership experience in Retail Technology solution delivery, leading technical teams/vendors and achieving timely and effective results through others, both internal and external to the organization.
• Able to work collaboratively with diverse stakeholders, communicate the IT vision and strategy, and build consensus around key initiatives and projects.
• Able to communicate and work collaboratively with diverse leaders, across all levels of the organization, and build consensus around key initiatives and projects.
• Possesses interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.
• Comfortable with ambiguity; can handle the unexpected with flexibility.
• A team player who favors collaborative approaches when working with internal and external partners.
• Proven ability to build trust with others through a commitment to the highest ethical and professional standards.
• Knowledge of Retail Technology solutions; able to select and integrate the most appropriate technologies to support the business.
• Demonstrated ability to design and implement comprehensive solutions
• Outstanding organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
• Display professionalism and good judgment.
• The delivery role includes the required skills - budgeting, scheduling, and vendor management
• Bachelor’s degree required; technology disciplines preferred

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