Job Description

Job Description

Job Title: Medical Receptionist

Location: Sunnyvale, CA 

Hours of Operation : Monday-Friday from 7:45am-4:15pm 

Work Remotely: No

Employment Type: Full Time 

About Us

Acacia Clinics is a leading mental health provider dedicated to restoring hope and renewing lives through cutting-edge neuroscience and compassionate care. We specialize in advanced treatments like accelerated TMS treatments, conventional TMS treatments, and esketamine (Spravato) for individuals facing treatment-resistant depression and other complex mental health conditions. Our team delivers personalized care in a supportive environment and actively contributes to innovative research in neurostimulation therapies. 



Role Overview:

The Medical Receptionist plays a vital role in delivering a welcoming, organized, and patient-centered experience from the moment individuals enter the clinic. This position manages daily front office operations, patient flow, scheduling, and administrative coordination to ensure smooth clinic functioning. The Medical Receptionist serves as a primary point of contact for patients, visitors, and staff, supporting clinical teams through accurate documentation, communication, and logistical support while upholding the highest standards of professionalism, confidentiality, and care.

Duties include

• Greet, check in, and room patients 
• Manage patient communication lines (answering phones, emails, texts, faxes)
• Collect, update, and verify patient demographic and insurance information
• Collect patient rating scales and tests 
• Schedule and Reschedule patients 
• Monitor all provider and treatment schedules
• Assist in payment collections 
• Assist with deliveries and mail 
• Manage medical records 
• Help manage medical devices 
• Provide administrative support to healthcare providers and team members
• Assist staff in day-to-day operations at the clinic
• Provide excellent customer service to patients and visitors and be able to assist with general inquiries and requests

Desired Qualifications & Experience:

• Education level – Minimum of an Associate’s Degree or equivalent
• Previous administrative and/or clinical experience
• Previous customer service experience
• Previous experience working with psychiatric patient populations (preferred)
• Previous experience with EHR/EMR systems (preferred)
• Ability to learn systems quickly (Slack and Salesforce)
• Personal Characteristics – Outgoing, reliable, fluent conversationalist, strong interpersonal skills,  detail-oriented, flexible, positive, quick learner, and self-motivated.
• Can contribute to a positive work environment

Knowledge, Skills And Abilities (required)

• Strong interpersonal and written communication skills
• High attention to detail and excellent organizational skills
• Proficiency with Google forms (Docs, Sheets, Calendar)
• Ability to identify and respond to emergency situations

Compensation Range: $23-$26 per hour depending on experience

Weekly Working Hours: 40

Training: 3 month probationary/training period

Benefits: Full Benefits (Medical, Dental, Vision)

Equal Opportunity Employer

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