Job Description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA is searching for a technically strong and proven leader to manage our SIU (Special Investigations Unit) Analytics and Digital Fraud Detection Team. The candidate will lead a team of SIU Consultants/Analysts country-wide that leverage digital fraud detection and analytical tools in identifying potential fraud.

Responsible for operational management of Claims fraud investigative teams. Directs staff in the advanced identification of potential fraud in single claim, multi-claim and pre-claim environments involving questionable, suspect, or fraudulent activity. Ensures compliance with policies and procedures contributing to fraud control objectives, as well as compliance with state insurance fraud-related laws and regulations.

This role is remote eligible in the continental U.S. with occasional business travel.

What you'll do:

• Responsible for insurance fraud detection and investigation services to reduce fraud-related claim payments and costs, while avoiding unwarranted risk.
• Ensures compliance with laws and regulations relating to claims handling and unfair claims practices and reporting statutes.
• Participates in the establishment and implementation of policies and procedures for fraud control and investigative practices.
• Performs leadership and management tasks, i.e., providing coaching, evaluating performance, review of time sheets, managing time off, conducting quarterly check-ins/ride-alongs, etc.
• Evaluates, authorizes, and implements actions and decisions to carry out proactive claim’s projects and investigations.
• Reviews and evaluates investigation recommendations from investigators to ensure results and case documentation support conclusions.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6+ years P&C industry functional work experience OR 4+ years of P&C experience plus military service experience.
• 2+ years of demonstrated leadership experience, supervisory or management experience.
• Extensive knowledge and experience in all levels of claims investigation or fraud investigation and regulatory reporting requirements.
• Knowledge of anti-fraud analytics programs as it relates to fraud prevention and identification.
• Detailed understanding of investigative and analytical tools and techniques to guide and coach fraud detection analysts.
• Demonstrated ability to build and maintain collaborative relationships with internal and external partners and business areas.
• Demonstrated management skills and the ability to demonstrate monthly productivity and quality outcomes from analysts assigned to the SIU team.
• Ability to prepare and present training sessions and case outcomes.
• Demonstrated experience facilitating and managing projects and teams.

What sets you apart:

• 2+ years of experience leading a fraud detection analytics team.
• Experience leading a digital fraud detection program.
• Technically strong with advanced skills in conducting link analysis, leveraging OSIT and using complex analytical tools.
• SIU leadership experience managing diverse teams across multiple locations and functions within SIU.
• First and Third-Party auto and property claims investigation or analytics experience.
• SIU or Fraud Investigation Designations (CFE, CIFI, SCLA, etc.,).
• Demonstrated experience in leveraging business data to inform decision making and drive strategy.
• Experience leveraging Digital Fraud Detection as a source of proactive referrals.
• Experience leading projects or advancement into new areas of fraud detection and investigation.
• Excellent written and verbal communication skills, including presentation experience
• Deep network across P&C industry.
• US military experience through military service or a military spouse/domestic partner

Compensation range: The salary range for this position is: $114,080 - $218,380 .

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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