Job Description

Job Description

Job Description

The Make-Ready Manager is responsible for overseeing and managing the entire make-ready process to ensure all vacated apartments are efficiently restored to "market-ready" condition according to established quality standards and timelines. This role requires strong knowledge of the turnover process, including inspection, scheduling, repairs, vendor coordination, and final unit presentation. The Make-Ready Manager ensures inventory control and can also assist hands-on with unit preparation when necessary to meet deadlines.

Duties and Responsibilities

Make-Ready Oversight and Coordination

• Inspect vacated units to assess work scope and create detailed make-ready checklists and timelines.
• Schedule, assign, and monitor work performed by make-ready technicians, painters, cleaners, and contractors to ensure timely and quality completion.
• Personally assist with make-ready tasks when necessary to meet tight deadlines or high-volume turnover periods.
• Perform quality control inspections upon completion of make-readies to ensure units meet property and cleanliness standards.
• Maintain deep working knowledge of the full turnover process—from move-out inspection to unit readiness—including cleaning, repairs, painting, appliance installation, and final presentation.
• Work closely with the Property Manager to prioritize units based on leasing demand and occupancy goals.

Team Leadership and Supervision

• Lead and mentor the make-ready and maintenance staff, providing training, support, and direction to ensure consistent and efficient performance.
• Monitor staff productivity, hold team members accountable for deadlines, and ensure proper procedures are followed during turnovers.
• Support hiring, onboarding, and performance management of make-ready staff.

Maintenance and Repair Oversight

• Coordinate and oversee all necessary repairs and replacements including drywall, paint, flooring, light plumbing, lighting fixtures, A/C filters, locks, and appliances.
• Identify opportunities for preventative maintenance during turnover inspections and ensure timely execution.
• Maintain compliance with all OSHA, ADA, Fair Housing, and housing code regulations during the turnover process.

Inventory and Vendor Management

• Maintain accurate inventory control of supplies, tools, appliances, and materials required for unit turns and maintenance.
• Monitor supply levels, anticipate future needs based on turnover volume, and coordinate timely orders with the Property Manager or Maintenance Supervisor.
• Track inventory usage to identify cost-saving opportunities or patterns in repair needs.
• Manage vendor relationships, ensure work quality, verify completion, and approve invoices when applicable.

Communication and Reporting

• Provide regular updates to the Property Manager and/or Maintenance Supervisor on make-ready progress, challenges, and unit status.
• Keep detailed records of all work performed, timelines, materials used, and costs associated with each unit.
• Deliver consistent communication to leasing and office staff to align unit readiness with move-in schedules.

Qualifications

• Education : High School diploma or GED required. Technical training or trade certifications (HVAC, electrical, plumbing) preferred.
• Experience :
• • Minimum of 3 years in property maintenance or make-ready work.
  • At least 1 year in a supervisory or leadership role.
  • Strong working knowledge of the apartment turnover/make-ready process.
• Skills :
• • Ability to perform and oversee make-ready tasks, including painting, repairs, appliance installation, and cleaning.
  • Proficient in inventory control and supply management.
  • Knowledge of safety procedures and building codes related to apartment maintenance.
  • Familiarity with property management systems (e.g., Yardi, RealPage) is a plus.
• Soft Skills :
• • Excellent organizational, time management, and leadership skills.
  • Ability to multi-task, delegate effectively, and work under pressure.
  • Strong communication and interpersonal skills.

Work Hours

• Full-time; minimum 40 hours per week (8:30 a.m. – 5:30 p.m., Monday – Friday).
• Availability for occasional weekends or after-hours work, especially during peak turnover seasons.

Physical Requirements

• Must be able to lift, carry, and move items up to 50 lbs with or without assistance.
• Frequent walking, standing, bending, reaching, and climbing ladders or stairs.
• Requires manual dexterity for handling tools and detailed repair work.
• Must have good vision for identifying repair needs and performing quality control.
• Valid driver’s license, reliable transportation, and current auto insurance required.

Safety Responsibilities

• Enforce company safety protocols and ensure all team members use proper PPE.
• Maintain a safe work environment by identifying and correcting hazards during make-readies.
• Ensure all equipment and tools are used and stored safely.
• Report all safety concerns or incidents immediately to the Lead Maintenance Technician or Property Manager.

NE Property Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, NE Property Management complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Specializing in multi-million dollar projects nationwide for both Public and Private sectors.
At NE Property Management, we strategically manage luxury high-rises, historical developments, luxury apartment communities and more. Our knowledge and expertise expands beyond just property management; our sister companies in development and construction allow us to oversee every aspect of the process from concept and development to construction, leasing, and beyond.

Company Description

Specializing in multi-million dollar projects nationwide for both Public and Private sectors.\r\nAt NE Property Management, we strategically manage luxury high-rises, historical developments, luxury apartment communities and more. Our knowledge and expertise expands beyond just property management; our sister companies in development and construction allow us to oversee every aspect of the process from concept and development to construction, leasing, and beyond.

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