Job Description

This is a remote position.

Department: Customer Support

Reporting Structure: Customer Support Manager

ValueAdd Research and Analytics Solutions LLP is seeking a dynamic and customer-focused Live Chat Support Agent to join our team in the Outsourcing/Offshoring industry. As a Live Chat Support Agent, you will be responsible for providing real-time support to customers through our online chat platform. If you have excellent communication skills and a passion for helping customers, we want to hear from you!

Location: United States (Remote)

Responsibilities:

• Respond to customer inquiries and provide solutions in a timely manner
  
• Assist customers with product information, account inquiries, and technical issues
  
• Troubleshoot and resolve customer complaints or issues
  
• Escalate complex issues to the appropriate department for resolution
  
• Maintain accurate records of customer interactions
  

Qualifications:

• Excellent written and verbal communication skills
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Strong problem-solving skills
  
• Previous customer service experience is a plus
  
• Proficiency in typing and navigating computer systems
  

If you are a team player with a positive attitude and a willingness to learn, apply now to join our team as a Live Chat Support Agent at ValueAdd Research and Analytics Solutions LLP!

Requirements

• Excellent written and verbal communication skills
  
• Ability to multitask and prioritize in a fast-paced environment
  
• Strong problem-solving skills
  
• Previous customer service experience is a plus
  
• Proficiency in typing and navigating computer systems
  

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