Job Description

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

Under direct supervision performs a variety of routine clerical duties in accordance with specific instructions and established work procedures.

Major Responsibilities:

• May use office equipment or computers to maintain or produce basic information in established formats, or to complete forms.
• Files and retrieves files, records, and documents.
• Copies, sorts, collates, assembles, scans and/or distributes, documents, mail and other written materials.
• Utilizes email, computer software and/or other applications.
• Directs phone calls to appropriate persons, and records and relays phone messages.
• Greets visitors, provides basic information to direct them to the appropriate person or destination.
• Assists others with projects.
• Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
• Ensures compliance with health and safety requirements, with regulatory agencies such as DPH, etc.
• Other duties as assigned.

Standard Staffing Level Responsibilities:

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications:

• License/Certification/Education:
• Required: 1. High school student or graduate.
• Preferred:
• Experience/Skills:
• Required: 1. Basic communication, reading, writing, and math skills and the ability to utilize computers for basic data entry duties, clerical accuracy. 2. Ability to follow instructions. 3. Ability to work well with others.
• Preferred:

Physical Demands and Environmental Conditions:

• Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

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