Job Description

Job Description

Stargel Office Solutions was founded in 1987 and since then has grown to a company of over 100 employees and 6,000 clients. We are a complete office technology partner offering managed IT services, managed print services, production print, document software and digital signage. Our accomplishments are the result of high-level service and dedicated employees that adhere to the core values of Stargel: Honesty/Integrity, Customer First, Professionalism, Competitive and Passionate. Stargel Office Solutions is Your Largest Houston Independent Office Equipment Dealer as recognized by the Houston Business Journal.

As the Field Service Technician , you will be instrumental in the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

You will also gain valuable insight into our different business functions, developing your skills and advancing your career in the process.

What you'll be doing

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
• Manage the utilization of assets and resources to achieve targeted financial results and create superior value for Stargel Office Solutions and our customers
• Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
• Provide accurate feedback with call close information, parts usage reporting and customer meter readings
• Maintain a professional appearance, first call effectiveness of 75%, accurate parts inventory and attend monthly team meetings
• Complete all administrative aspects of the job on time and error-free
• Perform other activities that support Stargel Office Solutions and our service organization

Qualifications

• High School Diploma or GED required
• Hands on mechanical experience required, such as: low voltage machinery, hands on technician, vehicle mechanics, AC/HVAC, computer repair, etc
• One (1) or more years of experience in repairing, servicing, and/or installing office equipment, including copiers, printers, Photo ID and ID Badge systems, or fingerprint scanners preferred (but not required)
• Ability to lift 50 lbs. and comfortable with frequent bending, lifting, and reaching
• A valid driver's license, reliable vehicle, & auto insurance coverage required (mileage reimbursement provided)
• Comfortable and able to travel within assigned territory in greater Houston area

Benefits

• Pay increase potential throughout the first year based on performance
• Health insurance on the first day of the month after 60 days
• 401(k) retirement account after 6 months
• Vacation – One week after first year, two weeks after second and 3 weeks after fifth
• Five sick days per year prorated first year
• Laptop computer, iPhone, vacuum cleaner, and all supplies provided
• Mileage and expense reimbursement

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