Job Description

Data Science Analyst, Corporate Strategy Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If youre ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the worlds biggest financial problems. Were looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isnt a place for complacency, its where ambitious people do the best work of their careers. Were a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Customer Intelligence and AI (CIAI) team is a specialized Data Science group within Robinhoods Corporate Strategy organization. Our mission is to unlock deeper insights into customer behaviors, satisfaction, and market performance through Net Promoter Score (NPS), benchmarking, and advanced analytics. We apply data science, machine learning, and AI to improve customer experiences, drive operational efficiency, and inform company-wide strategy. We partner with teams across Robinhoodincluding Product, Data, Engineering, Marketing, Finance, and Research. Our work powers strategic decision-making, enhances operational performance, and integrates into data science and AI pipelines across the company. As a Data Scientist, Analytics on the CIAI team, you will strengthen and expand Robinhoods NPS and benchmarking capabilities. This includes designing and improving measurement frameworks, conducting deep-dive analyses, and shaping how Robinhood tracks and improves customer experience relative to competitors. Youll contribute to both recurring programs and new technical projects that advance our ability to measure company performance and improve decision-making efficiently. The ideal candidate is able to wear both technical and strategic hatsbringing strong analytical and programming skills, paired with curiosity and business acumen. You should feel comfortable moving between deep technical work (statistics, modeling, programming) and business impact (generating insights, influencing decisions, driving change). This role is based in our Menlo Park, CA, New York, NY or Chicago, IL offices, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What youll do Strengthen Robinhoods NPS programs by supporting the full stack of data science workfrom data pipelines and analytics to dashboarding, reporting, and deep-dive analysis. Drive innovation in the NPS space, including experimentation with AI- and LLM-based approaches to customer intelligence and feedback analysis. Build and maintain scalable data processes to collect, manage, and synthesize information from a wide range of internal and external sources. Support competitive benchmarking efforts, providing technical expertise for competitive intelligence and contextualizing Robinhoods performance relative to peers. Advocate for customers by helping establish best practices in how we measure, interpret, and act on customer feedback. What you bring 2-5 years of experience in an analytics or data science role, ideally blending quantitative analysis with business impact (e.g., roles in technology, financial services, consulting, or research). Degree or equivalent experience in a quantitative field such as Statistics, Mathematics, Computer Science, Engineering, or a related field. Proficiency in SQL and Python, with hands-on experience in data wrangling, visualization, and analysis. Familiarity with statistical modeling techniques; exposure to text analytics, natural language processing, or AI/LLM applications is a plus. Proven ability to translate complex data into clear, actionable insights that influence business decisions. Excellent attention to detail and ability to manage priorities and deadlines across multiple projects. Ownership mentality and self-starter attitude, with creativity and resourcefulness to solve ambiguous problems and drive outcomes. Excellent communication skills, with the ability to engage audiences across technical and non-technical teams and influence decision-making at multiple levels. What we offer Challenging, high-impact work to grow your career Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more Employer-paid life & disability insurance, fertility benefits, and mental health benefits Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)

$132,000 - $155,000 USD

Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)

$116,000 - $136,000 USD

Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)

$103,000 - $121,000 USD

Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and youre ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and workwelcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review thePrivacy Policy for your country of application. Create a Job Alert Interested in building your career at Robinhood? Get future opportunities sent straight to your email. Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Website How did you hear about this job? Have you used Robinhood? Select... Have you ever worked for Robinhood as an employee, intern or contractor? Note that providing false or misleading information may result in disqualification from the hiring process. * Select... What gender pronouns do you prefer? Select... Are you legally work authorized to work in the US? * Select... Will you now (or in the future) require visa sponsorship in order to work in the US? * Select... Are you willing to work from the office(s) listed on the job description? * Select... Do you have:a) any Personal/Familial Relationships (current Robinhood employees or employees of Robinhoods vendors);b) any Outside Business Activities that you wish to continue;c) any investment that is greater than 5% of the outstanding shares of a publicly-traded company;d) any investment in a private company that has a business relationship or that is a current competitor of Robinhood; ore) any Intellectual Property Ownership (patents, trademarks, copyrights) that you wish to retain and/or create/develop while at Robinhood? * Select... If you answered "Yes" to the above question, please provide additional information here: Robinhood adheres to applicable laws and regulations in relation to government officials given inherent bribery and/or corruption risk. A government official is any person that performs a public function on any level or acts in any official capacity on behalf of a government or government owned entity.a) Do you currently hold or have you held, within the last 5 years, a position as a government official?b) Have you been referred or recommended for this position by a government official?c) Are you related to or have a close personal relationship with a government official? * Select... If you answered "Yes" to the above question, please provide additional information here: Equal Employment Opportunity Information At Robinhood, we care deeply about diverse representation in our workforce as it supports our mission to democratize finance for all. In support of this goal, we encourage applicants to voluntarily identify demographic information. This information helps us to continue building a more inclusive workplace and to ensure effective recruiting programs that are inclusive of individuals across all backgrounds. Self-identifying in this section is completely voluntary and if you choose not to provide any information, please select the I don't wish to answer option under that question. Whatever your decision, data that you provide in this section will not be considered in the hiring process or thereafter. Individuals seeking employment at Robinhood are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, marital status, ancestry, physical or mental disability, neurodivergence, veteran status, gender identity or expression, or any other characteristic protected by law. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity recordkeeping, reporting, and other legal requirements, and to be used in our efforts to recruit a diverse workforce. Any information that you do provide will be recorded and maintained in a confidential manner. For more information on EEOC definitions, please reference this document . What is your gender identity? * Select... What is your race or ethnicity? * Select... What is your military status? * Select... What is your disability status? * Select... Do you identify as part of the LGBTQ+ community? Select... #J-18808-Ljbffr Robinhood

Job Tags

For contractors, Work at office, Visa sponsorship, Flexible hours, Shift work, 3 days per week,

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