Location: Schaumburg, IL
Department: Employee Benefits
Reports to: Customer Service Manager
Classification: Non-Exempt
Job Description
Under the direction of the Customer Service Manager, the Customer Service Representative services a book of Employee Benefits business. The role works with Account Managers, Account Representatives, Account Executives, and Marketing Executives in handling all inside service work associated with the client's program, including routine coverage questions, claim issue solving, eligibility, preparation of formal proposals, and creation of employee benefit guides.
The work environment is high?pressure, fast?paced, and involves significant telephone and personal disruption. The role requires handling a large number of multiple steps in complex systems with accuracy and speed.
Regularly required to talk or hear. Frequently required to use hands or fingers; handle or feel objects, tools, or controls. Occasionally required to stand, walk, sit, and reach with hands and arms. Must occasionally lift and/or move up to 25 pounds. Requires close and distance vision and ability to adjust focus. Noise level is usually low to moderate.
The company is an equal?opportunity employer and complies with ADA regulations as applicable.
$25.00 - $28.90 per hour
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