Job Description
JOB SUMMARY
This position is responsible for inbound and outbound call traffic to collect on bad debt accounts. The Prior Debt Professional will be responsible for account management and communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.
LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)
ESSENTIAL RESPONSIBILITIES OF THE POSITION
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Research accounts with debt and communicate with customers via phone.
- Contact customers by phone in attempt to collect a debt.
- Take action based on transaction characteristics as appropriate and necessary.
- Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
- Demonstrate friendliness and professionalism when dealing with customers.
- Answer inquiries for customers calling, regarding their unpaid debt.
Other duties as assigned to meet business needs.
WHAT YOULL BRING TO SPECTRUM
Required Qualifications
- Experience: 0-2+ years of general experience in collections, customer service, or retail work environment
- Experience: 0-2+ years experience processing and resolving both routine and complex customer support requests
- Education: High school diploma or General Educational Development (GED) certification
- Schedule: Availability to work within the hours of operation.
Preferred Qualifications
- Ability to read, write, speak and understand English.
- Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public.
- Knowledge of and proven ability to work with electronic order entry systems.
- Effective accuracy and problem-solving ability.
- Ability to perform effectively in a fast-paced multi-tasking environment.
- Proficient to expert knowledge of Microsoft Office applications and Smartsheet.
- Type 40 words per minute; use of telephone system and ten key by touch.
- Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a plus.
- Detail oriented with strong verbal, written and interpersonal communication.
- Ability to exercise and apply sound judgment to billing disputes.
- Excellent negotiation skills: strong ability to influence; experience dealing with and resolving difficult and escalated issues.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Ability to work independently with minimal supervision.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Bilingual preferred, but not required.
- Consistent and punctual attendance.
- Work history of accountability and dependability.
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: The growth of our industry and evolving technology powers our employees careers as they move up or around the company.
- Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
- Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
- Total Rewards: See all the ways we invest in youat work and in life.
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SOP110 2025-51689 2025
Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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Job Tags
Work at office, Local area,