Job Description

ABOUT AUSTIN REGIONAL CLINIC:

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We hare one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, Time Off, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance and Development. 

PURPOSE

Works in collaboration with Audiologist to provide clinical and administrative support to audiology patients. Performs support for the Audiology department for hearing aid processing. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization supported.

ESSENTIAL FUNCTIONS

• Perform scheduled Continued Care Package (CCP) visits for patients needing hearing aid cleaning and battery pick-up
• Assist patients with basic hearing aid questions and functionality
• Assist audiologist as needed with difficult hearing tests
• Sanitize audiology probes and other equipment
• Restock supplies as needed
• Assist in benefit verification, authorization, ordering, tracking and charging of hearing aids
• Assist with hearing aid warranties and returns
• Initiate and respond to patient communications via phone or Epic
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.

OTHER DUTIES AND RESPONSIBILITIES

• Appointments as needed
• Front Desk duties as needed
• Performs other duties as assigned.

QUALIFICATIONS

Education and Experience

Required: High school diploma or GED.

Preferred: One (1) or more years of experience working in an Audiology and/or ENT practice.

Knowledge, Skills and Abilities

• Familiarity with CPT and ICD-10 coding
• Experience working with insurances obtaining benefits and authorizations
• Familiarity with document imaging and workflow systems a plus.
• Ability to perform job functions, troubleshoot problems and make decisions without direct supervision.
• Must be flexible in daily assignments and able to cross-cover within an assigned work group.
• Must be able to understand and follow oral and written instruction and must be able to communicate with co-workers to perform duties as part of a work group.
• Must display a high level of accuracy, critical thinking and organization.
• Must be able to carry 20 pounds and lift 5 pounds overhead.
• Strong computer and keyboarding skills, including familiarity with Windows.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal & problem solving skills.
• Ability to work in a team environment.
• Ability to handle competing priorities.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate, factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.

Work Schedule: Monday- Friday 8AM - 5PM; additional compensation for travel between Cedar Park and Round Rock

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